Shipping policy

Domestic deliveries in:

United States.
- We deliver to Alaska and Hawaii, however we do charge extra for shipping.
Canada
- The cost of shipping to Canada also includes all customs and duties.

We offer FREE SHIPPING for all orders to the Contiguous United States.

At this time we do not deliver outside of United States and Canada.

We ship all orders out with USPS, Fedex, or UPS. We do not ship to PO boxes! Please provide a physical address for your order or the delivery may be delayed or your order cancelled.

We fulfill orders Monday through Friday and if an order is placed by noon on Monday through Friday, we will do our best to ship it out the same day. We strive to ship your order out as fast as possible. 95% or more of our orders are shipped out by the next business day after you place the order. Most items ship directly to you from our warehouse in Caldwell, Ohio. Occasionally, we will ship your order from the Amish shop who manufactures the product. Standard shipping times are approximately averaging 2-8 days on most items from date of departure.

*During the Christmas rush these timelines are not applicable as shipper delays are out of our control.

Order Confirmation, Updates, and Tracking

Please ensure you provide an accurate email address to ensure you receive your order updates with tracking and order number. Also, please check spam or junk folders.

Please reach out to info@amishtoybox.com with any questions. Please include your order number.

If you did not receive an order confirmation at time of order, please ensure the email address provided was accurate.

Missing Shipment

Finding a missing package that shows as delivered.

1. Make sure the shipping address provided was correct.
We deliver packages and mail items as addressed and will make every attempt to correct any addressing issues. However, we can’t correct an address on a package once it has been mailed.

2. Look around the delivery location for your package

If you can’t find your delivery at your door, check the following locations:

Delivery location	Where to look
House	Around your property. The delivery person might have left the package in a secure location or left a Delivery Notice Card. Check with everyone in the household. Someone else may have received or retrieved the package. Review tracking details to see if someone signed for your package. If they did, see if it matches anyone in the household.
Apartment building	Your individual mailbox Parcel locker (we leave a key in your mailbox) Security desk Building superintendent or concierge

Business	Mailroom Front desk or security Courier service or a third-party
Community mailbox	Your individual mailbox Parcel compartment (we leave a key in your mailbox)
Large institution (for example, a university)	The mailroom. This is our final point of delivery. Some time may pass before the mailroom delivers the package to you (or will tell you to pick it up).
Safe drop	A safe location on the property. Check around to find the package. Check with other members of the household, as they may have taken the package into the house.

If you are still unable to locate the package after completing the above checks, please reach out to info@amishtoybox.com. Please be sure to include your order number and the tracking number of the shipment that is missing.

Please reach out to us within 5 days of the item being marked delivered so may promptly do our best to assist.